Service Levels in IDS can:
- Set when a service is available in the day. Example: a 1 hour direct service could be filter out after 5 pm.
- Set the highlight colour for dispatchers. Example: Dangerous Goods could be highlighted in Red on the dispatch board.
- Set what package types are available for that service. Example: a Bike service would not include a skid package.
Some IDS Package Types are:
- Hourly – Where time needs to be billed for a service, either a flat fee or at a particular varying rate.
- Formula – Create a simple package type that responds to either the number of pieces or the combined weight or both. There are 3 variables that can be used: WGT (weight), PCS (pieces) and RATE (the rate established in the pricing page for the package type).
It can also make decisions given certain conditions.
- Calculate charge by weight: simple – This type is used to charge a constant price per kilogram (or pound).
- Multiple Cut Offs (by Weight or Piece) – Uses a single Package Type in the Trip Entry screen for the call takers that frees them from having to decide which package might fit the caller’s request. The visible package is made up of other, hidden packages that have an associated price set in the Pricing page of the Wizard. Having these decisions made automatically speeds up the call taking process and reduces errors. Example would be skid/pallet rates, per 100, base rate plus excess.
- Hidden – This allows creation of custom rates for your customers. These special rates are automatically used whenever a trip is created for that customer.
The charges section in IDS is used to manage sales taxes, fuel surcharges, mileage charges and extra fees such as power tail gate, extra man, dangerous goods, warehousing and a lot more.
- Its capable of excluding/including charges in the calculation of sales taxes, fuel surcharges and drivers pay.
- Charges can be made to be shown on a waybill, online shipping system or on the IDS App.
- Overrides can be made based on a package type and/or service level. For example, your skid rate could have a different fuel surcharge than your envelope rate.
- Overrides can be client based. For example you have a customer that doesnt pay sales tax or has a different fuel surcharge amount.