Intake anywhere
A return can start wherever it’s discovered — a driver raises it at the door, or a shipper raises it in the portal. It enters the system as a real job either way.
Returns & reverse logistics
Take a return as a real, billable job — not a forward order run backwards.
Most dispatch systems treat a return as an afterthought. IDS treats it as a first-class movement you can price, track and prove — the clearest thing IDS does that the rest of the field doesn’t.
A movement in its own right
The reverse leg gets the same rigour as the forward one.
A return isn’t a cancelled delivery. It’s a job with its own authorization, custody and invoice — and IDS treats it that way.
- Return authorization & intake — raised by a driver in the field or a shipper in the portal.
- Exchange on delivery — drop the new, collect the old, in one stop.
- Custody kept on the reverse leg — the same scanned, auditable trail, running backwards.
- The return is billable — priced and linked back to the original order.
Reverse, done properly
Three things a return needs — and usually doesn’t get.
Condition & custody captured at the door
What came back, in what state, into whose hands — recorded at the point of collection, not reconstructed later from memory.
Billed and reconciled like any other job
The reverse movement carries its own charges and links back to the original order, so nothing gets moved for free and nothing goes unaccounted for.
Regulated returns
Secure returns for regulated goods.
For tobacco, alcohol and pharma, the reverse leg is exactly where diversion happens — product leaving the customer with far less scrutiny than it arrived with. IDS keeps custody on it, so a return is scanned, sealed and proven the same way a delivery is. If custody is the point, it can’t stop at the door. See chain of custody
See returns treated as real work.
Walk through a return from intake to invoice — including the reverse-leg custody trail.
Book a walkthrough